DO ART holds itself responsable for the delivery to the agreed location. In their turn, the clients hold themselves responsable for paying and receiving the delivery.
PAYMENT CONDITIONS
You can pay your order the following ways:
- Credit and/or Debit Card: Visa, Visa Electron, Mastercard and other national and international cards.
- PayPal: with credit card credit or PayPal account credits.
IS THERE A MINIMUM ORDER REQUIRED
To buyout your shopping cart, you will need an order that is equal to or lower than 15€.
SHIPPING COSTS
Portugal - Mainland:
We ship the orders through CTT Expresso (delivery in 24 hours, after shipping)
- Orders above 50€ -> Free shipping.
- Orders bellow 50€ -> 5,50€ shipping.
Portugal - Isles:
- Orders above 100€ -> Free shipping.
- Orders bellow 100€ -> 10€ shipping.
(Not aplicable to wholesale accounts. For more information, check with comercial@do-art.net).
Spain - Mainland:
We ship the orders through CTT Express (delivery in 48 hours, after shipping)
- Orders above 50€ -> Free shipping.
- Orders bellow 50€ -> 5,50€ shipping.
Spain - Isles: 25€ shipping.
Rest of the World: 25€ shipping.
SHIPPING DEADLINE
The order can be shipped out up to 15 work days. However, we will try to ship out your order as soon as possible.
In case any of the products in sold out and the estimated deadline is longer than 15 work days, you will be contacted by email or telephone.
In case of absolute unavailability of the product ordered, and there is no possibility of offering any other product of similar quality and price or no consent is given to change the original order, DO ART will refund the money to the client, in a period of 14 days after the cancellation of said order. Any delay in shipping out orders, given the presented timeline, will not be entitled to any sort of refund.
DO THE PRICES INCLUDE TAX?
Every single product display on the website include the tax.
SENDING RECIPT
When the package is shipped out, a recipt of your order will be sent to your email.
IS THERE ANY SORT OF ASSISTANCE DURING THE BUYING PROCESS
In case you need any assistance when finalizing your order or some advice on how to use any material, feel free to contact us through the contact form on the website.
RETURN POLICY
Any and all complaint regarding materials, has to be communicated to incidencias@do-art.net up to 48 hours after being received.
The items should be returned in their original packages, without having been used, up to 7 work days after receiving them, and the exterior package should contain the identification number provided by DO ART. Product returns that have not been previously agreed or are sent with postal collection, will not be accepted. The product returns are the customer risk and account.
In case of defective products, the product warranty will be activated whenever possible. DO ART will proceed to repairing or substituting the product, holding itself responsible for shipping costs whenever the product is available. Otherwise, the client will receive the refund for the product value.
SPECIAL PRICES FOR COMPANIES
Do you have a business and want to have access to special conditions when buying products on our website? Then register in our website as Wholesale and follow the instructions for opening your account. We commit everyday to adding value to your business!
TERMS & CONDITIONS OF SALE FOR COMPANIES
If you are registered as Wholesale, consult the terms and conditions of sale for companies after you log in on our website.
DISPUTE RESOLUTION
Contact CICAP (Centro de Informação de Consumo e Arbitragem do Porto) – Damião de Góis Street, 31, 4050-225 Oporto – Tel. 225 029 791 | 225 508 349 | Fax 225 026 109 – E-mail: cicap@cicap.pt – www.cicap.pt